Quality management System

Quality Management is integral for our work here at Coast VW

Our quality management system

Quality Management is integral for our work here at CoastVW. Alongside having a modern working environment all work is undertaken to our standard Quality Management System as detailed below:


  • Customer agrees brief on the job
  • Job specification is written
  • CoastVW Workshop Manager allocates the job to a technician
  • Only OEM or uprated parts are used for all repairs
  • Technician photographs all work that is undertaken
  • Technician communicates with Workshop Manager if additional work is required outside of the given job specification
  • Customer Agreement is sought for any additional works
  • Factory torque settings are used and marked on all repairs (torque wrenches are calibrated annually)
  • All pipe fittings are marked
  • Old parts are retained for customer inspection
  • Each procedure undertaken is accurately recorded on the Customer Timesheet
  • Vehicle is test-driven
  • The vehicle is inspected prior to collection and signed off by the Workshop Manager.